Return Policy

Returns Program

Sometimes products need to be returned.

At Teams Device Center we know and understand that most of the time returning products is a big hassle. In an effort to, "not be like the other guys" we have created a very straightforward and transparent returns policy so that returning a product to Teams Device Center is simple and easy.

Final Sale Products:

All servers, PBXs, channel banks, gateways (analog or digital), software, service contracts, and batteries are not eligible for return or refund. Licenses are non-returnable and non-refundable. Defective products within these categories must be returned directly to the manufacturer.


If your product does not work:

Please call or email our sales team to receive your return instructions (Based on manufacturer warranties.). We will cover the cost of shipping out the replacement product. DEFECTIVES ARE FOR REPLACEMENT ONLY (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee and product will be returned at customer's expense.)

Teams Device Center will issue a FedEx ground return label for the defective unit. 

We will cover the cost of shipping out the replacement product using the same method as the original shipping of the product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee and product will be returned at customer's expense.)

If your product stops working:

It's unfortunate to hear that your product has stopped working. We know what a pain this is and will move as quickly as possible to process your return based on manufacturer warranty.

  • If your product has stopped working and it is within a year of the date of purchase, you are eligible for a return based on the manufacturer return warranty. You can find more on manufacturer policies here. (Note: Please understand that this step is mandated by the manufacturers Teams Device Center represents. If we could accept returns on behalf of the manufacturer after 30 days we would.)
  • Any defective units over $200.00 need to be troubleshot and deemed defective before a return authorization can be issued. Please email

If you purchased the wrong product:

While we understand that mistakes happen when purchasing a product, if you have purchased the wrong product and wish to return it, you must do it within 30 days. It must be Un-Opened, Un-used, No Broken Seals, Un-Damaged and New in Box. (Any units that show signs of use will be returned at customer's expense) 

You will be responsible for the cost of return shipping and will be subject to a 10% - 20% re-stocking fee to cover the cost of processing based on the nature of the return.

Note: If we were responsible for recommending the wrong product, you will be eligible for a return and full refund with no restocking fee. Wrong recommendations made by our sales team need to be reported within 10 days of product receipt.


Returns Program Reminders

Returns Department Contact Information:

You can reach the returns department at Teams Device Center via phone at 855-55-3267 or by emailing


Return Instructions

In order to ensure that your return arrives in the best possible condition so that you are not subjected to additional charges, please remember the following:

Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer's box. DO NOT use the original manufacturer's box as the shipping box.

Products not double boxed, without RMA numbers on them or those with writing on the original box will be refused or returned at the customer's expense.

RMA Expiration

Once an RMA is approved, the product must be received within 10 days. Returns received after 10 business days will be refused and returned to the customer at their expense.

Lost Shipments

A lost shipment must be reported within 10 business days of delivery in order for a claim to be filed, otherwise, your request will be denied.