Return Merchandise Authorization (RMA)
We're sorry to hear that a product you have purchased from Teams Device Center needs to be returned. We know what a hassle this can be, so we have designed our returns process to be as easy as possible.
After filling out the form below you will hear from a customer experience associate within 48 hours detailing instructions on how to proceed with your product return.
Before starting on the process of returning your product, please have your invoice number, account email address and the product(s) MAC addresses and serial numbers (found on a bar-coded sticker on the bottom or back of the product) handy.
You will need this information in order to proceed.
Note: Please make sure that all non-New in Box product you wish to return are indeed defective before proceeding. All product returns are tested by a VoIP Supply technician and product returns deemed to be working will be sent back to you.
If at any point in this process you have questions, please email customer service at firstname.lastname@example.org - referencing your Order number or your Invoice number.